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Department: Financial Assistance/ Programs
Reports To: Director of Programs
Supervises: None
FSLA Status: Non-Exempt
Full Time/ Part Time: FT
Schedule: Monday- Friday, days, with some flexibility to accommodate client needs. Occasional evening or weekend hours with notice.


Position Summary: The Program Coordinator will assist neighbors in need by coordinating all aspects of the financial assistance program including providing direct client services, conducting needs assessments, processing assistance applications, developing resources to assist neighbors, documenting services, and providing brief case management services. The coordinator will also provide resource support to the neighbors utilizing the food programs offered by the Society.


Duties and Responsibilities:

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• Coordinate the web-based application processes related to financial assistance programming.

• Communicate with applicants regarding application process, application decisions, paperwork requests, and appointments.

• Schedule and conduct in-person appointments with clients seeking financial assistance.

• Complete all documentation related to financial assistance including producing vouchers, entering data into Apricot and Vision Link, and tracking spreadsheets.

• Assist in the completion of reports for funders, community members or other organizational departments as may be needed.

• Provide brief case management services including conducting needs assessment, sharing resource information, and assisting with limited self-sufficiency tasks such as resume building, accessing resources, obtaining information, applying for a job, etc.

• Provide one on one or small group instruction in financial literacy or other programming as may be required.

• Provide resources to walk-in neighbors during food pantry hours.

• Maintain resource guide and stay informed about community resources to share with clients, co-workers and Conferences upon request. Maintain resource table for visitors to food pantry.

• Provide support to Conferences serving individuals through the Home Visitor program.

• Participate in community provider groups and activities as assigned.

• Serve as back-up for other program services including but not limited to: Sweet Dreams, Food Pantry, Voucher Program, and Christmas Program.

• Serve as back up for the call center as may be needed.

Qualifications:

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• Bachelor’s Degree from an accredited university or college in relevant field

• Case management experience in a social service agency setting a plus

• Written and verbal fluency in English required. Fluency or proficiency in Spanish not required but is a plus

• Ability to interact professionally and build rapport with clients from diverse backgrounds, ability levels and experiences

• Basic knowledge of or ability to learn about community and public resources, resume building, job readiness, financial literacy and other curriculums or resources

• Strong attention to detail

• Strong time management, organizational and planning skill including managing multiple projects or priorities simultaneously

• Excellent written and oral communication skills

• Ability to work independently with limited supervision

• Ability to work collaboratively as part of a team

• Ability to represent the agency in public settings and participate in community-based meetings, presentations or events as may be required

• Proficient in internet applications, with an ability to learn and utilize client databases, Microsoft Office and other applications

• Basic knowledge of the values of St. Vincent de Paul Society

Conditions of Employment/ Common Responsibilities:

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• Maintain regular attendance including arriving on time for scheduled hours

• Understand and comply with all organizational policies, practices and procedures

• Demonstrate commitment to organizational mission

• Maintain organizational and client confidentiality

• Maintain professional interactions and courteous communication with all organizational stakeholders

• Perform duties as a member of the team in a manner that is supportive of team goals, organizational mission and helpful to and supportive of team members

• Participate in team meetings, case staffing or other team activities as may be required

• Perform other duties as assigned

 

Certifications, Licenses, Registration, Screenings

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• Must pass a background check screening

• Valid driver’s license and clean driving record

 

Physical Requirements: While performing the duties of this position, the employee will be required to frequently talk, hear, see, read and comprehend, understand and follow written and verbal instructions, relay information to others, reason and make judgements and make decisions based up program and organizational policies and guidelines. Employees will be required to stand, walk and sit and frequently use hands to finger, handle, hold, grip and feel. Employees may be required to carry, lift, reach, climb, balance, stoop, kneel and push/pull. The required weight to lift, carry, reach, push or pull is often up to 10 pounds and may be up to 50 pounds. Some positions may require the employee to operate a motor vehicle. Individuals who hold this position must be able to perform all essential job functions unaided or with reasonable accommodation.

 

Disclaimer: This job description represents an illustration of duties and responsibilities for the position and is subject to change without notice. The description in no way implies that it includes every responsibility and duty performed by the employee in the course of their work. Nothing in the job description restricts the organization’s right to assign or reassign responsibilities to this position at any time. Employment is at-will.

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Apply for this position: If you fit the necessary qualifications for this position, please click the button below to apply for this position.

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